Fathom Managed Services
The company’s fresh comprehensive and customisable staffing approach will allow machine owners to make the most of their investments, utilising highly trained experts who accelerate implementation, streamline workflow and decrease downtime.
Advanced manufacturer, FATHOM has expanded its on-site managed services by augmenting a customer’s in-house 3D printer and additive manufacturing equipment operations.
A developer of prototypes and production parts, FATHOM boasts expertise in 3D printing. The company’s fresh comprehensive and customisable staffing approach will allow machine owners to make the most of their investments, utilising highly trained experts who accelerate implementation, streamline workflow and decrease downtime.
“At Fathom, it is our goal to help companies across all industries adapt additive technologies to their product development processes and manufacturing applications,” said Michelle Mihevc, Co-Founder and Principal at FATHOM. “Our on-site managed services program further enables our customers to optimise the many advantages of 3D printing and additive manufacturing.”
With Fathom allowing its customers to leverage on-site managed services, businesses are immediately able to see the benefits of equipment ownership without having to dedicate internal resources to on-board training and hands-on operations. Through this new approach, every managed service program will be customised to fit each client’s specific production needs.
Dylan Oliver, General Manager at Fathom in Seattle adds: “The FATHOM team works with many large-scale customers whose needs are highly application-specific. With on-site managed services, these customers are 3D printing exactly what they want, when they want, where they want. Whether you’re setting up a new shop, aiming to conserve human resources, or just looking to bring a FATHOM expert in-house, our on-site managed services are an adaptable solution to any environment.”
Program options include, but are not limited to, order intake and management inventory and production management, pre/ post-processing operations, preventive maintenance, basic 3D CAD support, and operation of other basic shop tools/ equipment.
For almost ten years now, Fathom has been selling and supporting enterprise 3D printing systems. In 2012, Mihevc and fellow co-founder, Rich Stump, opened a full-service additive manufacturing production centre with an expertise in blending foundational manufacturing technologies with 3D printing and additive-based fabrication. Its Seattle-based 3D printing facility opened a year later.
“We aim to anticipate and surpass customer needs as often as possible, and it became clear that this is a program whose value to clients is increasing,” said Rich Spott, Director of Support Operations at FATHOM in Oakland. “The support team at FATHOM is highly rated by its customers and we are proud to further expand the unique combination of rated by its customers and we are proud to further expand the unique combination of products and services we offer to some of the most innovative companies in the world.”
